999 抗病毒口服液

Shipping Policy 运送政策

All orders will be processed and shipped within 3-5 business days.
所有订单会在3 – 5个工作日内受理及发货
Delivery Area：Throughout the U.S..
配送范围：美国全境
Free shipping on orders over $49.9 (before tax, including $49.9); flat shipping rate is $9.99 otherwise.
税前满$49.9，全美国境内包邮；不满$49.9收取$9.99邮费。
If you are experiencing a non-delivery or your tracking information states your package was delivered by
carrier but you have not received it; or you inspect any damages occurred during shipping, you should
contact customer service within 7 days of your receipt, we will assist you with the carrier to locate the
package or initiate a claim. Please note that we require photos of the damaged items for insurance
purposes. This allows our shipping carriers to provide better services in the future.
如果您的快件没有交付，或追踪信息显示您的快件已由承运人投递而您并未收件，亦或您检测到产品在运
输过程中有任何损坏，请在7天内联系客服，我们将协助您与承运人一起找到包裹或联系索赔。如产品有损
坏，请告知损坏情况并提供外箱及商品受损照片。

Return Policy 退货政策

If you receive wrong products or short shipment, please contact customer service, we will send you the
correct products for free and take care of the return.
如果您收到的产品有错发，漏发，请在收到货的7天内联系客服，我们将负责产品退回运费并重新为您免费
邮寄正确的包裹。
If the product you receive is defective or has functional problems, please contact customer service within
30 days of your original receipt. We will process return/refund after confirming the product problem.
Please make sure all returned goods are packed properly and safely to prevent possible shipping
damage. Use the original packaging if possible. Please understand that we might reject your return if it’s
damaged or lost due to improper packaging.
其他产品瑕疵或质量问题，请在收到原始订单的30天内联系客服，我们在确认是产品问题后会为您退货退
款处理。请确保您的退货商品包装妥当，安全，以防止在运输过程中造成额外损坏。如果可能，请使用原
包装。如果退回产品损坏或遗失，我们有权不予退款。感谢您的理解。

The item must be packaged and in original condition (unopen, unused, and in re-salable condition).
Returned items must be delivered to us unused, in original packaging and in original condition. Products
are NOT eligible for exchange or refund once they are used.
所有退回的产品必须在未经使用的情况下，以原包装及原厂状态邮递给我们。产品一经使用，即不可退换